Shipping Policy

Checkout currently offers Spain, 27 other verified European destinations, and the United States. Availability and price are confirmed from the postal code before payment. Customers in destinations not listed at checkout may contact hola@jpcardhit.com about future availability.

In-stock orders are normally prepared within 1–3 business days. Pre-orders and sourced products have separate estimates shown or agreed before purchase.

Indicative transit times begin after dispatch and are not guaranteed unless an expressly guaranteed service was purchased. Unless another timeframe is agreed, consumer orders will be delivered within the legally required period.

Tracked delivery is available to all 27 European Union countries, Monaco and the United States. Shipping charges depend on destination, packed weight, value, insurance and service level and must be accepted before payment. The customer must provide a complete, accurate and deliverable address.

Orders with a product subtotal from €284.99 through €598.99 receive 25% off the displayed delivery charge. Orders with a product subtotal of €599 or more receive free delivery. Eligibility is calculated from the product subtotal after product discounts and before delivery, and is verified again before payment.

When this option is available, the customer must select an InPost Punto Pack or Locker before payment. The selected location is stored with the order and used for fulfilment. Tracking and carrier notifications are included. Collection windows and opening hours are controlled by the selected location; parcels not collected in time may be returned and recoverable return or re-shipping costs may apply.

United States delivery uses Delivered at Place (DAP) terms unless checkout expressly states that charges are prepaid. Import tax, customs duties, carrier brokerage and other destination charges are the recipient's responsibility and may be collected before delivery. Refusing a parcel does not automatically cancel the order; recoverable transport, return and customs costs may be deducted where legally permitted.

Do not discard the box or packaging. Report visible damage or missing contents to pedidos@jpcardhit.com as soon as possible with the order number, photos of every side of the parcel, label, internal packaging and product. For consumer shipments arranged by JPCARDHIT, transit risk remains with JPCARDHIT until physical receipt as required by law.

If a parcel is returned because of an incorrect address, failed delivery or non-collection attributable to the customer, re-shipping and recoverable return costs may be charged. Mandatory consumer rights remain unaffected.