Shipping Policy

During the controlled launch, checkout and tracked delivery are available in Spain. Additional European destinations will be enabled only after their carrier methods and fulfilment flow have been verified. Customers elsewhere may contact hola@jpcardhit.com about future availability, but no international delivery is promised until it appears in checkout.

In-stock orders are normally prepared within 1–3 business days. Pre-orders and sourced products have separate estimates shown or agreed before purchase.

Indicative transit times begin after dispatch and are not guaranteed unless an expressly guaranteed service was purchased. Unless another timeframe is agreed, consumer orders will be delivered within the legally required period.

Shipping charges depend on destination, weight, value, insurance and service level and must be accepted before payment. High-value orders may require tracking, insurance, signature and identity verification. The customer must provide a complete, accurate and deliverable address.

Orders with a product subtotal from €189.99 through €399.98 receive 25% off the displayed delivery charge. Orders with a product subtotal of €399.99 or more receive free delivery. Eligibility is calculated from the product subtotal after product discounts and before delivery, and is verified again before payment.

When this option is available, the customer must select an InPost Punto Pack or Locker before payment. The selected location is stored with the order and used for fulfilment. Tracking and carrier notifications are included. Collection windows and opening hours are controlled by the selected location; parcels not collected in time may be returned and recoverable return or re-shipping costs may apply.

For deliveries outside the applicable customs territory, import VAT, duties, brokerage and local fees may be charged by the destination country unless checkout expressly states they are prepaid. These charges are normally the recipient's responsibility. Refusing a parcel does not automatically cancel the order; recoverable transport, return and customs costs may be deducted where legally permitted.

Do not discard the box or packaging. Report visible damage or missing contents to pedidos@jpcardhit.com as soon as possible with the order number, photos of every side of the parcel, label, internal packaging and product. For consumer shipments arranged by JPCARDHIT, transit risk remains with JPCARDHIT until physical receipt as required by law.

If a parcel is returned because of an incorrect address, failed delivery or non-collection attributable to the customer, re-shipping and recoverable return costs may be charged. Mandatory consumer rights remain unaffected.